“Jaise sarkaar ne khud kaha hai, Digital India ka sapna tabhi poora hoga jab har gaon ke VLE ko turant aur seamless tech support mile.” Aaj 4 June 2026 ki latest update ke anusaar, chaliye jaante hain ki aap kis tarah se toll-free number, official email aur portal ke zariye complaints darj karwa sakte hain.
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CSC Tech Support Contact Details (2026 Updated)
Kabhi bhi technical samasya aane par, seedhe official helpline par sampark karna sabse surakshit hota hai. Yahan sabhi official contact details diye gaye hain:
- National Toll-Free Helpline: 14599 (Naya aur primary number)
- Alternate Toll-Free Number: 1800-121-3468
- Official Support Email ID: [email protected] ya [email protected]
- DigiPay Specific Support: [email protected] (Keval Digimail ID se bheje gaye emails ke liye)
- Head Office Address: PMU Office, CSC e-Governance Services India Ltd., 238, Okhla Phase III, Behind Modi Mill, New Delhi – 110020
Digital Seva Portal Par Ticket Kaise Raise Karein? (Step-by-Step)
Kall par intezaar karne ke bajaye, Digital Seva Portal ke through ticket raise karna samasya ka sabse fast aur trackable samadhan hai. Jab bhi aap csc tech support portal par ticket banate hain, toh ticket seedhe concern department (jaise Tech team, Recon team, aadi) ko assign ho jati hai. Niche iska pura process bataya gaya hai:
- Step 1: Apne computer ya laptop mein official Digital Seva Portal (digitalseva.csc.gov.in) open karein.
- Step 2: Apni VLE ID, password aur Captcha code daal kar dashboard mein Login karein.
- Step 3: Portal ke dashboard par left side menu mein scroll karke ‘Support’ (ya Helpdesk) option par click karein.
- Step 4: Support dropdown mein se ‘Tickets’ par click karein.
- Step 5: Ab ek naya page khulega jahan aapko ‘Create Ticket’ button par click karna hai.
- Step 6: Yahan aapse pucha jayega ki aapki samasya kis category ki hai. Apna relevant topic chunein (Jaise: DigiPay, Wallet Top-up Issue, CSC ID Login, PMGDISHA, aadi).
- Step 7: Issue ka pura description likhein (Transaction ID aur amount agar applicable ho) aur Submit kar dein.
Submit karte hi screen par ek Ticket Number generate ho jayega. Ise note karke rakh lein taaki aap bhavishya mein apna status track kar sakein. Aam taur par, normal ticket resolve hone mein 24 se 48 ghante lagte hain (official source not confirmed), lekin kisi badi technical server error ke waqt thoda zyada samay lag sakta hai.
Helpdesk se Contact Karte Samay In Baaton ka Rakhein Dhyan:
- Apni CSC ID (12-digit) hamesha ready rakhein.
- Agar kisi transaction (wallet deduction, bill pay) mein dikkat aayi hai, toh Transaction ID aur Transaction Date zaroor note karein.
- Browser ka error screenshot le kar rakhein, khas kar jab AePS ya DigiPay fingerprint device kaam na kar raha ho.
- Helpdesk toll-free number par call karte samay apne Registered Mobile Number ka hi istemal karein taaki profile verification jaldi ho sake.
CSC ID Block Hone Par Tech Support Se Kaise Madad Lein?
Bahut se VLEs csc tech support ko apni blocked ya disabled ID ke silsile mein sampark karte hain. Aaj kal CSC strict guidelines follow kar raha hai. Agar aapne lambe samay tak koi transaction nahi kiya hai, ya galat tarike se services ka istemal kiya hai (jaise duplicate email/mobile ya aadhaar mismatch), toh aapki ID ‘Inactive’ ya ‘Access Denied’ dikha sakti hai.
Is situation mein, aapko directly Support Portal (https://digitalsevasupport.in/) par jakar “CSC ID Login Issues / Account Blocked” category mein ticket raise karni hogi. Iske alawa, aapko apne zile ke District Manager (DM) se bhi turant sampark karna chahiye, kyunki kai baar ID activation unki verification ke baad hi hoti hai.
Kya Executive VLE ke behalf par Ticket Raise Kar Sakta Hai?
Haan, bilkul! Agar aap kisi karan se Digital Seva Portal par login nahi kar pa rahe hain, toh aap toll-free helpline par call karke apni problem bata sakte hain. Helpline executive aapke behalf par National Portal mein call ticket raise kar dega, aur phir resolution aane par aapko update mil jayega.
Frequently Asked Questions (FAQs)
1. CSC Helpline ka Naya toll-free number kya hai?
Desh bhar ke sabhi VLEs apni samasyaon ke samadhan ke liye national helpline number 14599 ya 1800-121-3468 par subah 8 baje se raat 8 baje tak call kar sakte hain.
2. CSC Helpdesk ki official email ID kya hai?
Aap apni complaints, feedback ya queries [email protected] par email ke madhyam se bhej sakte hain. Yahan se auto-reply ke zariye ek complaint number assign kar diya jata hai.
3. Kya CSC helpline executives meri madad ke liye ticket raise kar sakte hain?
Haan, CSC guidelines ke anusaar, agar ek VLE system ya portal access nahi kar paa raha hai, toh woh toll-free number par call kar sakta hai aur helpline executive uske behalf par ticket darj kar dega.
4. Meri CSC ID block dikha rahi hai, mujhe kya karna chahiye?
Agar aapki ID ‘inactivate’ ya ‘disabled’ ho gayi hai, toh sabse pehle alternate portal se ek ticket raise karein. Sath hi, apne District Manager (DM) ko email bhejkar ID unblock karne ka request dein, kyunki physical verification ki zaroorat pad sakti hai.
5. Ticket raise karne ke baad resolution mein kitna time lagta hai?
Normally kisi bhi aam ticket ka status 24 se 48 working hours ke andar update ho jata hai. Agar issue bada hai aur technical team ya bank reconciliation team (Recon) ko forward kiya gaya hai, toh isme 3 se 5 din ka waqt lag sakta hai.
6. CSC Tech Support ka Head Office kahan sthit hai?
CSC e-Governance Services India Ltd. ka mukhya PMU (Project Management Unit) office New Delhi mein 238, Okhla Phase III, Behind Modi Mill (Pin – 110020) par sthit hai.